Dear Store Manager:
I would like to formally compliment one of your team members, Ms. Darrin East, for the exceptional service that she provided to me as a prospective customer of your business.
Recently my brother was involved in an automobile accident resulting in some reasonable damage to his vehicle. I contacted your location on Wednesday, March 11th to discuss having his car repaired by your establishment as he has had previous experience with your company and is confident in the quality of repair work that has previously been provided to him. Fortunately, I am not overly familiar with the process of having a car repaired after an automobile accident, therefore in reaching out to your location I was looking not only to set up an appointment for an estimate but some additional information on all the steps that are involved in this process. When calling your location I was lucky enough to reach Ms. East who was extremely helpful in answering my questions and explaining exactly what I could expect throughout this entire process.
Ms. East took the time not only to inform me of the information that I would need to complete this process but also went above and beyond her responsibilities by offering to reach out to the compensating insurance company on my brother’s behalf to obtain all the information necessary for this claim. Ms. East obtained all the necessary information from the insurance company, reviewed the estimated repairs to set a reasonable repair time expectation with us, prearranged a rental car and reached back out to me with available appointment times within one hour of me providing her with the minimal claim information we had. Talk about efficiency and convenience! Ms. East continued to answer my questions until we were able to get this completely set up.
Ms. East’s professionalism and ability to expedite this process to accommodate our schedules far exceeded my expectations and is something I am greatly appreciative of. Because of Ms. East’s efforts, I was able to accomplish exactly what we needed without any inconvenience or stress to us. Because of my interactions with Ms. East, I plan to utilize your business for this repair as well as any future repairs that any of my family’s vehicles may need. I would recommend your business and specifically your location to others. Please let Ms. East know that her efforts did not go unnoticed. You have a team member that makes your customers feel appreciated and valued in Ms. East – though I have no doubt that this is something that you have been made aware of many times over.