Customer Testimonials

LaMettry’s in Burnsville was an amazing experience for a situation that required my vehicle to be repaired. Like most,... read moreLaMettry’s in Burnsville was an amazing experience for a situation that required my vehicle to be repaired. Like most, parts were a concern, and they went over the top to find appropriate replacements for my truck! They kept me updated throughout the process, and I was over the moon when they were able to finish ahead of the schedule.

The costs and pricing was competitive to the other two quotes. Fingers crossed I don’t need accident repairs, but if I do, I’ll be using them going forward! read less

delighted. 2020 Prius returned to original condition and appearance. The surprise was the car was detailed/cleaned before I... read moredelighted. 2020 Prius returned to original condition and appearance. The surprise was the car was detailed/cleaned before I picked-up my finished vehicle. read less

A great experience from start to finish! Sean took such good care of me, texting regular updates, and letting me... read moreA great experience from start to finish! Sean took such good care of me, texting regular updates, and letting me know he was there for any questions or concerns that might come up. Seamless rental car experience as well. I felt like I was in the hands of experts the entire time. read less

I will defiantly recommend this shop if you have an electric car and need body work done!! They are super... read moreI will defiantly recommend this shop if you have an electric car and need body work done!! They are super helpful, will answer any questions you have and, are also flexible with the appointment cancellation and stuff. I also want to give a shout out to the two lovely ladies that work the front desk you guys are amazing read less

⭐️⭐️⭐️⭐️⭐️ Andy made everything so smooth and communication couldn’t have been better! Every one was super nice and friendly. Highly... read more⭐️⭐️⭐️⭐️⭐️ Andy made everything so smooth and communication couldn’t have been better! Every one was super nice and friendly. Highly recommend especially for luxury car repairs/services. We picked them biased on reviews and it’s exactly what everyone talks about. Thanks again! read less

LeMettry’s in Lakeville was amazing to work with for my extensive truck repairs!

Specifically, Tyler who is an absolute rockstar when... read moreLeMettry’s in Lakeville was amazing to work with for my extensive truck repairs!

Specifically, Tyler who is an absolute rockstar when it comes to customer service! Seriously, his dedication and positive attitude made every interaction a breeze.

He's got that knack for listening, truly understood what's needed, and always kept me updated. He was fantastic about explaining everything that was going on, giving me clear updates, and making sure I understood the process with the insurance and costs involved. It made what could have been a stressful situation so much easier because I always knew what to expect.

It's clear that Tyler genuinely cares about helping people, and that's something you don't find everywhere. He's not just good at his job; he's a massive asset to the company, making customers feel valued, informed and ensuring they walk away happy. I hope LeMettry's realizes what an asset Tyler is for your business! Honestly, Tyler made the whole experience seamless and I can't thank him enough!

I highly recommend LaMettry's in Lakeville to anyone who is needing auto repairs. Thank you for taking such great care of me, Tyler! read less

Super duper kind and lovely crew they have, willing to answer any questions I had, and took excellent care of... read moreSuper duper kind and lovely crew they have, willing to answer any questions I had, and took excellent care of my vehicle. It was repaired quickly and competently. Would definitely recommend their services to anyone in the market for repairs. Mark was amazing to work with and wonderfully kind. read less

LaMettry's Collision in Chanhassen was one of the most impressive businesses I have ever dealt with. From the first phone... read moreLaMettry's Collision in Chanhassen was one of the most impressive businesses I have ever dealt with. From the first phone call to schedule a drop-off appointment to the day we picked up our car, they were the perfect example of professionalism and everything you could hope for - excellent communication, efficiency, and outstanding quality and care. I highly, highly recommend LaMettry's Collision. read less

I'd like to give LaMettry's 5 stars for effort alone, but I can't. Having my car in for a repair... read moreI'd like to give LaMettry's 5 stars for effort alone, but I can't. Having my car in for a repair after an accident in which the other driver drove into the side of my car, LaMettry's took exactly 6 months to the day to get my car repaired. My car is German, and shipping delays accounted for a month's wait time. It took another month to complete the repairs and repaint the side of the car. So why 6 months and not 2 months? LaMettry's kept getting things wrong. Repeatedly. To their credit they always wanted to make it right. The car needed to be repainted three times. Panels or doors kept not being aligned properly. A lot of details kept being missed, or they'd fix one and then create another, or forget about one more thing. I believe I had the car back in to their shop at least six more times over those additional 4 months, and it was only completed on the 6 month anniversary of when I originally dropped the car off because I contacted the general manager and told him it was the 6 month anniversary since I'd dropped the car off. He had me bring the car in that day for the last item to fix, something I'd been waiting on for a month, despite his weekly updates on why it couldn't be done during that month.

LaMettry's was my only real choice for where to get my car repaired, since they're the only shop in town certified to work on my brand of car, and since the repair was serious, involving body/frame damage, and the car was relatively new (under 10K miles), I wanted the repairs to be as close as possible to how it was out of the factory, which is what those certifications are for.

So I'll rank LaMettry's like this (out of 5 stars):

Quality of mechanical or body repair: 5 stars

Quality of paint repair: 3 stars

Quality of execution: 2 stars

Quality of customer service: 5 stars

Attention to details: 0 stars

Timeliness: 1 star

Overall satisfaction with total job after additional time to do it right: 4 stars

Overall final quality rating of LaMettry's: 3.5 stars read less

I had an excellent experience getting my car repaired here after slightly hitting a deer. Russ managed the process... read moreI had an excellent experience getting my car repaired here after slightly hitting a deer. Russ managed the process and made sure I was informed about everything that was happening, and expected dates, and any delays. I feel he went above and beyond. There's nothing worse than being without a vehicle and wondering if they're working on it, and when you'll get it back. Russ kept me informed the entire time. I really appreciate his customer service and dedication. read less

I had a great experience at the New Brighton location! Everyone was very friendly and easy to work with, especially... read moreI had a great experience at the New Brighton location! Everyone was very friendly and easy to work with, especially Sammy Ward, who was incredibly helpful. The team communicated well and kept me updated throughout the repair process, which I really appreciated. The quality of the work was also great, especially the paint job! I would definitely recommend this place to anyone needing repairs. read less

LaMettry’s was very easy to work with when my car was involved a hit & run in December 2025. They... read moreLaMettry’s was very easy to work with when my car was involved a hit & run in December 2025. They provide an estimate for the damages very quickly and in fact they were far better communicators than my insurance company. The car was ultimately deemed a total loss so I didn’t need repair thru LaMettry’s. read less